We pride ourselves on our longevity, the customers we keep, and the way we do business. This idea is incorporated into our company core values which drive who we are, and how we conduct ourselves in the marketplace.
We’ve stayed with Waltz because they provide excellent services.
"We started out way back with copier service and since that time we have added printers and then now they also provide our network support.
Cincinnati USA Convention & Visitors Bureau
Their service is second to none as far as I’ve seen in this business.
"…We have all our copiers, printers, faxes, scanners, they are all provided by Waltz. We’ve stayed with Waltz principally because of the service. You’ll find in this particular industry that the equipment is basically the same, there’s not that big of a difference, but companies that can provide good service are going to win out in this business.
Adams, Stepner, Woltermann, & Dusing, PLLC
They should be given a "Red Cape" Amazing response time!
They know their stuff. Got us fixed in time for our deadline and answered additional questions too.
St. Anthony's Church
I have told you all before, but Waltz employees are always so very impressive
I enjoy doing business with your company.
C&B Marine LLC
We're always very satisfied with the service we receieve during the new copier/printer delivery.
Would recommend Waltz 10/10!
Waltz has great service...
...and we relate well to all in their office!
Shrines Hospital for Children
We've been with Waltz for a number of years and almost always are 100% satisfied!
Everyone is extremely friendly, from the receptionist to the business specialists to the remote IT people. They handle our needs with fast and friendly service.
I am very pleased with the service received.
I am impressed with the lengths that they have gone to, to resolve the mail merge issue.
It only took your team about an hour and half to set up, configure, restore prior set up’s, and train us on the three new units.
I am, as always, impressed with the people you employ. They made the transition transparent to our users. One of our people just noticed today that they are using a new device. Pretty darn cool.
Top Notch Company!
All of our copiers, printers, and scanners are serviced via Waltz Business. We have been with them for several years now and couldn’t be happier. Everyone we deal with has been friendly, professional, and knowledgeable. Can’t imagine a better fit for our needs. The service they provide is top notch.
A Great Relationship!
Waltz, I want to thank you for your years of friendship, trust and dedication. In our recent times in our world today relationships like ours are hard to find and I want to thank you!
Anonymous Loyal Client Since 1988
Supportive of community endeavors.
I have worked with Waltz Business Services for close to 15 years. I haven't left because they have the best copy/printer machines. The employees are always friendly and fix any issues the first time, quickly. The company is also supportive of community endeavors. They are a great asset to NKY!
Zamary Law Firm
Your staff is amazing! Excellent customer service. Thank you!
Jessica Detrick, CPC, COPM
ENT & Allergy Specialists
We are excited to build a new relationship with Waltz. Their promptness and Jeremy's knowledge of the equipment was outstanding. We look forward to working with Waltz for a very long time! Thank you Beau, and Jeremy for making our switch from the previous company we used to Waltz seamless!
Feb 20, 2021, 02:19 PM on Google
Jeremy was very professional and knowledgable. He was very patient and understanding and answered all of my questions. He said if I had any problems to just call.
Feb 02, 2021, 12:24 AM on Google
It's nice to know customer service still exists! We have worked with Waltz for the past 10 years. Someone still answers the phone and pleasantly and politely listens to your concerns and their response time and support is typically same day! Great team of people to work with.
Jan 30, 2021, 03:29 PM on Google
In the past 3 years, I have had the pleasure of working with Waltz, I was the IT dept for Eccrine Systems before they shut down and now I'm was put in charge of the printer renewal for Friendship United Methodist Church. When It came to Eccrine I got to experience your company Service Dept, Which by the way is awesome. I met Russ for the service call and he truly loves and enjoys his job it put a smile on my face. Not only did he go above and beyond to make sure that our printers were working well, but he knew exactly what to do and who to call and what parts to order and he did it as fast as he good while still doing the best job possible. At Friendship, we have been using DME for years and honestly, they have been nothing but terrible with copier experience and cost. When it came time to renew I was put in charge and I bid you and them out. Ty Steele was my sales rep and he did an awesome job and he is the reason we picked Waltz. He knew his stuff and did it well. He had me a quote for a copier that did everything I wanted and more fast and easy, unlike DME. Anyway long story short, your company is amazing your people are kind and they have made me feel like family every time! I enjoy calling you guys for things because I know what I will get. Once again I wanted to thank you and everyone there.
Joe Pomeroy, Friendship United Methodist Church
Just want you to know how grateful we are for what you and the other guys are doing to swap out our copiers these next few days. The way things went at Morgan this morning just reinforces why we love working with you for our copiers... you guys are pros!
Andy Klaber, Director of Technology at Ross Local School District
Jerry, You and your team are Great! Thank you so much for all your efforts. We really appreciate Waltz as a PARTNER!
Don Winder, CTO / SVP at American Mortgage Service Co.
Bob – I want to pass along my thanks for your help/ the help of others on your team in getting a problem solved on a piece of office equipment.
Of note, the equipment was neither purchased from you, nor is serviced by you – it is in our New Jersey plant. For many months, our New Jersey vendor could not get it to work properly. Thanks to your willingness to assist, it took exactly one phone call between your technical support team and our IT partner to answer to all of the things that were unanswerable for so long. We now have full functionality on the machine.
We appreciate the level of service you provide for us here in Lebanon – we have so few issues and they are always dealt with promptly. The help provided here only makes us appreciate working with you guys even more.
E-BEAM Services, Inc
"We are excited to partner with Waltz Business Solutions and the Jehn family” said Brian Sells, VP & Chief Marketing Officer for the Bengals. “We’ve already begun onboarding their technology and couldn’t be more pleased with the high level of service they have provided. We look forward to a great partnership over the next several years."